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Delivery & Returns

DELIVERY

The Witty.dog is sold exclusively through Amazon.co.uk, for information on delivery of your order we recommend you visit the Despatch and Delivery page at Amazon.co.uk which can be found here: https://www.amazon.co.uk/gp/help/customer/display.html/ref=footer_shiprates?ie=UTF8&nodeId=492868

 

About Our Returns Policies:

The Witty.dog is sold exclusively through Amazon.co.uk, and offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies.

At The Witty.dog we want your dog and you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. To exercise your cancellation right please visit the Amazon Returns Support Centre.

Amazon Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from the Amazon sites to Amazon within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. To return an item please visit the Amazon Returns Support Centre.

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete. Used items must not have any additional signs of use or damage.

Returns Costs & Methods

Amazon will refund the cost of sending an item back to us if it’s defective, damaged or incorrect and in many cases, we’ll provide you with a pre-paid returns label. If your return is not the result of an Amazon error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label.

Amazon reserve the right to refuse returns or to charge you fees and expenses if the product isn’t received in new, unopened condition.

If a product becomes defective after 30 days you won’t be able to create a returns label using our Returns Support Centre – you’ll need to Contact Us. You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Please see Manufacturer Contact Details and After Sales Service.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

If you need to contact us by post, please write to:

The Witty Dog Customer Services,                                                                                 Organic Brands Ltd                                                                                                                       The Black Church
St.Mary’s Place
D07 P4AX
Dublin Ireland*

 

This isn’t our returns address and returns won’t be processed at the above address. If you need to return an item please visit the Amazon Returns Support Centre.

*In order to ensure a faster response please visit Amazon Customer Service.